Frequently Asked Question

Do nuts need to be pre-soaked?

Nuts do not need to be pre-soaked, but soaking them will result in a smoother texture.

What materials is the product made of?

The food-grade 304 stainless steel inner wall is the only surface that contacts the milk. The top lid is made of food-grade PP, which does not come into contact with the milk and is safe.

Why does the machine overflow?

A: Before using the machine in high-altitude areas, perform an anti-overflow test first. Also, ensure the water level does not exceed the marked line during use.

Does the product have a cooling function?

No. It only makes drinks at room temperature or hot.

What happens when there's E2?

A: Please check if the top lid is tightly closed and aligned with the safety arrow. For more information on fault alerts, refer to the instruction manual.